Trenchless Sewer Repair in Austin

Frequently Asked Questions

How long is the process?

On average, we’re able to finish the full process within 24-48 hours which is much faster than traditional methods.

Our goal is to make sure that you've been taken care of as soon as possible. After installation, we would follow up in the next couple of days for a final evaluation if we do not finish in the same day.

Do you need to turn off the water?

You do not need to turn off the water for us to use the LightRay technology which is waterproof.

How is LightRay different from other Trenchless technologies?

We can go directly to the specific spots versus having to line the whole entire pipe.  Traditional trenchless requires that the pipe be completely dry 24 hours prior to fixing the pipe and if it rains, it may take a couple of days more. Whereas, with the LightRay we can complete it in a matter of hours on the same day. 

What needs to be done beforehand to prep?

Our goal is to work within your schedule, we understand that life is busy. During the process, we ask that you do not use your toilet, so please be prepared to work off-site for half to a full day if needed. Clear the area around where we will be working including the bathroom of  any valuables or items that can be easily broken.  

Is there anything that the customer needs to worry about afterward?

The beauty of the LightRay is that once it’s cured, it’s in place. The best practice is to make sure that you’re using the least invasive drain cleaning products on the market. Ideally, using enzyme cleaners are great because it breaks down the organic matter before pushing it through. If you’re still having clogs often,  then something else is going on and needs to be addressed. 

Are there any follow-up appointments afterward?

If it's not done the same day - we do a camera inspection after the repair to make sure all that’s needed to be done is complete and that the system is working. 

What are the typical warning signs that it's time to replace the pipes or fix the pipes?

If you’re noticing constant stoppages or slow drainage more than 1-2 times per year, it’s time to call us to evaluate the problem. If your drain system is installed perfectly you should never have to deal with it draining slowly or having stoppages. 

Is there a point where we need to replace the pipes altogether rather than using the LightRay technology?

Not all pipes deteriorate in the same way and it’s definitely a case-by-case basis. In some cases, the pipes may have totally collapsed and need to be replaced completely. There are other situations where we won’t be able to offer this service, for instance, if it requires your foundation to be lifted, tunneling or excavation of the foundation may be needed to make the repair. When our technician comes out we’ll be able to assess it properly and give you a diagnosis and a plan for next steps.

Does this work for all plumbing pipes or are there limitations?

This is designed for the sewage pipes and it works best when we’re trying to repair a crack in the pipe. However, if the pipe has collapsed then, unfortunately, it will need to be completely replaced. 

How does it save you time and money?

We save you time because the LightRay is often completed in half a day compared to the traditional method which can take 2-4 weeks. We can also address multiple repairs during this time. 

Cost-wise, it can save you 30-40% using LightRay vs traditional method of repairs.  This will depend on the total number of repairs needed to the line. 

Traditional methods will require that we have to dig the pipe out and that may include changing the landscaping and requiring permitting whereas the LightRay system does not.

Does the repair slow down the flow of water?

No, the material itself is slick so even if the hole is smaller due to the increased material in the pipe, there is less friction.

Does LightRay have a Manufacturer warranty?

LightRay has a 10-year manufacturer warranty and a life expectancy of 50 years whereas traditional pipe replacement is up to 30 years. 

Is it covered in insurance?

Every insurance company is different but if your insurance covers sewage repair then it potentially can be covered.