Privacy Policy

Serving Austin since 2009

PRIVACY POLICY

Effective Date: November 5, 2026
Website: https://www.1sthomeandcommercialservices.com/

1. Introduction

1st Home & Commercial Services ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, https://www.1sthomeandcommercialservices.com/, contact our office, request services, schedule an appointment, or otherwise interact with our business.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

A. Personal Identification Information

Full name
Phone number
Email address
Mailing address
Service property address
Other contact information you voluntarily provide

B. Service and Appointment Information

When you request plumbing, HVAC, heating, air conditioning, drain, sewer, or other home and commercial services, we may collect:

Type of service requested
Description of your service issue
Preferred appointment dates and times
Property information relevant to the requested service
Service history and customer communications
Estimates, invoices, and payment-related records

C. Payment Information

If you purchase services from us, payment information may be collected and processed through our payment processing providers.

We do not intend to store complete credit card numbers or sensitive payment credentials on our website.

D. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of website visits
Referring website addresses
Website usage and interaction information

3. How We Use Your Information

We may use the information we collect for the following business purposes:

Responding to questions, inquiries, and service requests.
Scheduling appointments and dispatching technicians.
Providing plumbing, HVAC, heating, air conditioning, and other requested services.
Preparing estimates, invoices, and service agreements.
Communicating appointment confirmations, reminders, and service updates.
Providing customer support and responding to complaints.
Processing payments and managing customer accounts.
Sending information about promotions, discounts, and special offers where permitted by law.
Sending requested service-related text messages.
Improving our website, services, and customer experience.
Maintaining business records.
Preventing fraud, unauthorized activity, and security threats.
Complying with applicable laws and legal obligations.

4. Text Messages and SMS Communications

If you provide your mobile phone number through our website, contact forms, or other communication channels, you may receive text messages from 1st Home & Commercial Services.

These messages may include:

Responses to service inquiries.
Appointment confirmations and reminders.
Service scheduling and follow-up communications.
Technician arrival notifications.
Customer service communications.
Review requests.
Promotional messages, if you have separately provided the required consent.

SMS Consent

By submitting your phone number and agreeing to receive text messages, you consent to receive text messages from 1st Home & Commercial Services at the number provided, including messages related to your inquiry, follow-ups, and review requests, which may be sent using automated technology.

Consent to receive text messages is not a condition of purchasing any goods or services.

Message and data rates may apply. Message frequency may vary.

Opting Out

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you will no longer receive text messages of the applicable type, except for messages necessary to confirm your opt-out or other legally permitted communications.

For assistance, reply:

HELP

You may also contact our office directly for assistance.

SMS Privacy

No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.

Information sharing with subcontractors and service providers that support our business operations, such as customer service, scheduling, and messaging delivery, is permitted when necessary to provide those services.

All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may help us:

Remember website preferences.
Understand website traffic and visitor behavior.
Improve website performance.
Measure advertising and marketing effectiveness.
Identify technical problems.

You can control cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and tracking technologies.

6. How We Share Your Information

We do not sell your personal information in exchange for money.

We may share personal information in the following circumstances:

A. Service Providers

We may share information with trusted third-party providers that help operate our business, including:

Website hosting providers.
Appointment scheduling platforms.
Customer relationship management systems.
Payment processors.
Text messaging and communication providers.
Website analytics providers.
Marketing and advertising service providers.
IT and security providers.

These providers may access information only as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.

B. Legal Requirements

We may disclose information when required to:

Comply with applicable laws and regulations.
Respond to lawful government requests.
Comply with court orders or legal processes.
Protect our legal rights, property, and safety.
Investigate suspected fraud or unlawful activities.

C. Business Transfers

If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

These third parties may have their own privacy policies and information collection practices.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Information may be retained longer when necessary for:

Providing ongoing customer services.
Maintaining service and transaction records.
Resolving disputes.
Meeting accounting and tax obligations.
Complying with legal requirements.
Enforcing agreements and protecting our business interests.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it, subject to applicable legal requirements.

9. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

However, no method of electronic transmission or storage is completely secure.

Although we work to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

The right to know what personal information we collect.
The right to request access to your personal information.
The right to request correction of inaccurate information.
The right to request deletion of certain personal information.
The right to obtain a copy of certain personal information.
The right to opt out of certain targeted advertising or personal information processing activities, where applicable.
The right not to be discriminated against for exercising applicable privacy rights.

To submit a privacy-related request, please contact us using the information provided in the Contact Information section below.

We may need to verify your identity before processing certain requests.

We will respond to qualifying requests within the timeframes required by applicable law.

11. Texas Privacy Rights

Because 1st Home & Commercial Services operates in Texas, we recognize that certain Texas residents may have privacy rights under the Texas Data Privacy and Security Act (TDPSA), where applicable.

Eligible Texas consumers may have the right to:

Confirm whether we process their personal data.
Access their personal data.
Correct inaccuracies in their personal data.
Request deletion of personal data.
Obtain a portable copy of certain personal data.
Opt out of certain targeted advertising, sale of personal data, or profiling activities where applicable.

To exercise an applicable right, contact us using the information below.

If we deny a qualifying privacy request, you may have the right to appeal our decision as provided under applicable Texas law.

12. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information.

Parents or legal guardians who believe their child has provided personal information may contact us.

13. Do Not Track Signals

Some web browsers offer a Do Not Track (DNT) setting.

Because there is currently no universally accepted standard for responding to DNT signals, our website may not respond to all such signals.

Where required by applicable law, we will honor recognized browser-based privacy preference signals.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes will be posted on this page with an updated Effective Date.

We encourage visitors to periodically review this page to stay informed about how we protect personal information.

Your continued use of our website after changes are posted constitutes acknowledgment of the updated Privacy Policy, to the extent permitted by law.

15. Contact Information

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

1st Home & Commercial Services

Website: https://www.1sthomeandcommercialservices.com/

Phone: 512-282-7782

Address:
630 Ralph Ablanedo Drive, Building 1
Austin, TX 78748
United States

For privacy-related inquiries, please contact our office and request assistance with your privacy request.

Thank you for trusting 1st Home & Commercial Services. Your privacy matters to us.