When Something Goes Wrong We Want to Help You Make It Right

When Something Goes Wrong We Want to Help You Make It Right

We have all had relationships that promise great things, but in the end fall flat. The grand stories turn out to be only partially true or what was described is not what you end up with. At 1st AC and Heating Services we don’t want to be the relationship gone wrong. We would like to be the relationship that turns into a lasting, trusting friendship. We want to be the relationship you can count on through thick and thin.

When your HVAC system is not working correctly it can be an uncomfortable and stressful time for you and your family. Selecting a quality company to complete the repairs is vital, but can be hard to do. We recommend shopping around a bit before you are in a pinch and need service quickly. Having time to do your research will help ensure a better experience and quality repairs you can trust and depend on.

Here are some things to look for when selecting an HVAC company to work on the system in your home.

The first thing you want to look for when deciding on a company is experience. HVAC systems are complicated and you don’t want to hire a company with technicians that are inexperienced and lack credentials. Look for companies that have a high level of customer satisfaction. Check places like Angie’s List, Yelp, Better Business Bureau, and ask friends and family members for recommendations. Experienced technicians will have up-to-date credentials and be able to trouble shoot problems quickly and offer solutions that give you options for the best way to handle the issue. A good technician will also be able to work with you to offer a plan for regular maintenance that will help prevent major problems.

Good technicians and companies care about their customers. A good company will want to complete the job correctly the first time. This saves the customer and business, time and money, in addition to establishing a relationship of trust. Timeliness and quality control should be standard. Things happen, but ask yourself, do the technicians and company handle business with professionalism and consideration for your time and situation? Make sure the technician listens carefully to your needs and concerns. Is the company reliable in showing up when they arranged to be there? Do you feel like the company cares about your repair? Does the technician show his or her credentials and clean up any messes made? These are all things a quality company will strive for in the service they provide.

A quality company will also be concerned about selling you what is right and necessary for your home, budget, and HVAC system. A high quality heating and cooling service will help a customer review the benefits and costs involved in a repair or replacement. If you are having trouble cooling your home for example, a good company will review what might be causing the issue before saying a new unit should be purchased. If a new unit is needed in the end, you should be offered options and assistance in selecting the unit that is right for your home and budget. A good technician will take the time to ensure that the unit is the right size to heat and cool your home efficiently and effectively not just sell you the biggest and most expensive unit while promising great things.

There are a lot of HVAC companies in the Central Texas market. However, they are not all places you want to establish a relationship. At 1st AC and Heating we want to win your business, loyalty, and trust the good ol’ fashioned way, with hard work, professionalism, and service we will stand behind. The best compliment we can get is a referral to your friends and relatives. If you are in the market for AC or heating repairs, give us a call. We would like the opportunity to build a new relationship and earn your business.

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